Motorcycle GAP Insurance (Mapfre)

For Policy claims please call 0330 4001657

How To Make A Claim

In order to register a claim the insurer is requesting that you only use the online claims portal.

https://claims.mapfre.co.uk

In the event of a claim please contact the Claims Administrator and have Your Certificate of Insurance and motorcycle registration number to hand.
By telephone: 0330 400 1657
By e-mail: gapclaims@mapfre.co.uk
Online: https://claims.mapfre.co.uk

IMPORTANT: You must contact the Claims Administrator prior to accepting any Motor Insurance Settlement.

The Claims Administrator will register the details of Your claim and send a claim form to You. You will need to sign this and provide the following information/documentation:

• Your Motorcycle Insurance Policy certificate and schedule
• The Motor Insurance Settlement letter
• The original purchase invoice for the Insured Motorcycle
• A copy of the Finance Agreement and the Finance Early Settlement Balance from the Finance Company
• A copy of the Insured Rider’s driving licence, if applicable
• Photos of the damage to Your Optional Extras, if applicable

You will need to return the completed claim form and supporting documentation to the Claims Administrator:
In writing: Abraxas Insurance Administration Services Ltd, 1 Victoria Street, Bristol Bridge, Bristol, BS1 6AA, or;
By e-mail: gapclaims@mapfre.co.uk

If the information above is not given to the Claims Administrator within 30 calendar days of opening a claim, then unless the Claims Administrator agrees an extension, or other exceptional circumstances apply, Your claim may not be paid.