Renewal Frequently Asked Questions

Why should I renew with you?

• We won’t charge you extra for paying monthly by direct debit, and there are no hidden fees for cancelling or changing something on your policy
• We promise when you renew your policy, you will pay no more than you would as a new customer
• All of our policies are 5 star rated and underwritten by world leading insurers, which gives you quality cover they can rely on

Can I switch to automatic renewal next year?

You can change your automatic renewal preference at any time by visiting your customer account here.

Whether a policy is set to auto-renew or not we will always send renewal terms to you in advance of the renewal date, giving you time to ensure that the policy still offers adequate cover, you are happy with the renewal premium and for you to notify us if any information about your circumstances has changed. You can cancel without charge during the cooling off period if you do not wish to renew the cover.

Can I change my cover or make amendments to my policy online before renewing?

If you need to make any changes to your cover or to the policy details please call us on 01904 476096 or email

Am I being charged for paying my premium in monthly instalments by direct debit?

No, at Cavere Insurance we believe in keeping our policies simple and our charging structure transparent, so we do not charge any additional fees for paying by monthly direct debit. The price we charge is the same regardless of how you pay, be that by credit card, debit card or by direct debit.

Can I change my payment date?

If you would like to change the date your direct debit is collected each month you can choose your preferred payment date when you accept your renewal terms online. Alternatively you can call us on 01904 476096 or email to request a different payment date.

My mortgage lender has asked to be noted on my policy, can this be done?

Yes, we are able to add your mortgage provider as an interested party, and their details will show on your policy schedule. To arrange this simply call us on 01904 476096 or email