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Customer Survey
Please take a few minutes to tell us how we are doing.
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Our aim is to put the fair treatment of customers at the heart of our business culture.
Your answers to this short survey will help us measure and deliver against this objective.
Thank you for your time.
Did you find it easy to locate our contact details?
*
Yes
No
Did we answer your call in a timely manner?
*
Yes
No
How satisfied were you with how friendly, courteous and polite your customer services advisor was today?
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
What was the main reason for your call today?
*
Make or discuss a claim
Renew my policy
Cancel my policy
Make a change to my policy
Ask a question about my policy or cover
Make a complaint
Other
Other
*
Please describe your main reason for contacting us today
Have you already contacted the claims handler?
*
Cavere Insurance does not handle your claims, but we'd still like to know how you found your experience with them
Yes
No
You found it easy to get through on the claims line number
*
How strongly do you agree with this statement?
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
You found it easy to register a claim or get an update on your claim
*
How strongly do you agree with this statement?
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
You found it easy to renew your cover with us
*
How strongly do you agree with this statement?
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
What was your main reason for cancelling your cover?
*
I've found cheaper cover elsewhere
I no longer live at the property
My circumstances have changed
The product no longer meets my needs
Due to the outcome of a claim
I can't afford insurance anymore
Other
Other
*
Please describe your main reason for cancelling your cover
You found it easy to cancel your cover with us
*
How strongly do you agree with this statement?
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
How satisfied were you that we listened to your circumstances and needs, and responded accordingly?
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
The information we gave you was clear and easy to understand
*
How strongly do you agree with this statement?
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
How satisfied were you that we listened to your circumstances and needs, and responded accordingly?
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
The information we gave you was clear and easy to understand
*
How strongly do you agree with this statement?
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
How satisfied were you that we listened to your circumstances and needs, and responded accordingly?
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Would you recommend us to friends/family/work colleagues?
*
Definitely
Probably
Not Sure
Probably Not
Definitely Not
Overall how satisfied are you with the service you have received today?
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
We're sorry that you've not had a positive experience with us on this occasion. It's important to us to learn from our customer's feedback, so we'd appreciate any further information you can provide below.
We're glad that you've had a positive experience with us. Would you also be willing to leave us a review on Google?
You can follow the link below to leave a review, otherwise please just click Submit to finish the survey.
Review us on Google
Are there any other comments you would like to make?
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Policyholder ID
Providing Peace of mind
Here when you need us most
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