Advice & Guides
Tips for Policyholders
How to make a claim
Please take a few minutes to tell us how we are doing.
Our aim is to put the fair treatment of customers at the heart of our business culture.
Your answers to this short survey will help us measure and deliver against this objective.
Thank you for your time.
Did you find it easy to locate our contact details?
Did we answer your call in a timely manner?
How satisfied were you with how friendly, courteous and polite your customer services advisor was today?
The information we gave you was clear and easy to understand
How strongly do you agree with this statement?
How satisfied were you that we listened to your circumstances and needs, and responded accordingly?
Would you recommend us to friends/family/work colleagues?
Overall how satisfied are you with the service you have received today?
Are there any other comments you would like to make?
Providing Peace of mind
Here when you need us most