Home
Advice & Guides
How to make a claim
Quote Request
Our Products
Tips for Policyholders
Contact
FAQs
Customer Account
Renew My Policy
Customer Survey
Please take a few minutes to tell us how we are doing.
Step
1
of
9
0%
Our aim is to put the fair treatment of customers at the heart of our business culture.
Your answers to this short survey will help us measure and deliver against this objective.
Thank you for your time.
Did you find it easy to locate our contact details?
*
Yes
No
Did we answer your call in a timely manner?
*
Yes
No
How satisfied were you with how friendly, courteous and polite your customer services advisor was today?
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
The information we gave you was clear and easy to understand
*
How strongly do you agree with this statement?
Strongly Agree
Agree
Disagree
Strongly Disagree
How satisfied were you that we listened to your circumstances and needs, and responded accordingly?
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Would you recommend us to friends/family/work colleagues?
*
Definitely
Probably
Not Sure
Probably Not
Definitely Not
Overall how satisfied are you with the service you have received today?
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
We're sorry that you've not had a positive experience with us on this occasion. It's important to us to learn from our customer's feedback, so we'd appreciate any further information you can provide below.
We're glad that you've had a positive experience with us. Would you also be willing to leave us a review on Google?
You can follow the link below to leave a review, otherwise please just click Submit to finish the survey.
Review us on Google
Are there any other comments you would like to make?
Hidden
Policyholder ID
Providing Peace of mind
Here when you need us most
∧
