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Treating Customers Fairly Survey
Thank you for taking a few minutes to tell how we are doing.
Step
1
of
11
9%
Our promise to you is that Cavere along with our partners we will always treat you fairly.
You can expect that in all our dealings with you, we will:
Treat you as we would expect to be treated
Never take advantage of you
Be open and honest
Quickly put right any mistakes that we make.
We would like to know if we are keeping this promise to you.
Please rate each of the following statements by ticking the box that best reflects your response.
My Insurance consultant took time to understand my insurance needs
*
5. Strongly agree
4. Agree
3. Partially agree
2. Disagree
1 Strongly disagree
The information my insurance consultant gave me was clear and easy to understand
*
5. Strongly agree
4. Agree
3. Partially agree
2. Disagree
1 Strongly disagree
The cover I was offered met my needs
*
5. Strongly agree
4. Agree
3. Partially agree
2. Disagree
1 Strongly disagree
The written information I received from my insurance consultant was clear and easy to understand
*
5. Strongly agree
4. Agree
3. Partially agree
2. Disagree
1 Strongly disagree
The consultant clearly explained the cost of the policy to me
*
5. Strongly agree
4. Agree
3. Partially agree
2. Disagree
1 Strongly disagree
My consultant was easy to contact and available to help me with queries if required
*
5. Strongly agree
4. Agree
3. Partially agree
2. Disagree
1 Strongly disagree
My consultant treated me in a fair, courteous and helpful manner
*
5. Strongly agree
4. Agree
3. Partially agree
2. Disagree
1 Strongly disagree
I would recommend my insurance consultant to a friend
*
5. Strongly agree
4. Agree
3. Partially agree
2. Disagree
1 Strongly disagree
Do you have any additional comments you would like to make?
The following fields are optional and may be left blank and your feedback will remain anonymous. However we will not be able to respond to any of the comments you provide.
Your Name
First
Last
Email
Are you happy for us to share your feedback with the firm that sold you your policy?
Yes
No
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